Refund policy

Generational Technologies Ltd.

Refund & Returns Policy

Last updated: April 2026 · Generational Parts Store

This store is operated on a business-to-business basis, serving existing Generational customers and authorised partners. The consumer cancellation rights under the Consumer Contracts Regulations 2013 do not apply to purchases made through this store.

Faulty, damaged, or incorrect items

All goods supplied by Generational must be of satisfactory quality, fit for purpose, and as described. If your order arrives faulty, damaged in transit, or is not what you ordered, you are entitled to a remedy under the Supply of Goods and Services Act 1982.

Please notify us within 14 days of delivery, including:

  • Your order number
  • A description of the fault, damage, or discrepancy
  • Photographs of the issue where applicable

Where an item is confirmed faulty, damaged in transit, or incorrect, you may choose either a replacement or a full refund. Return postage for qualifying items will be covered by Generational.

How to return an item

Once you have notified us of a return (see above), send the item directly to our returns address below. No further authorisation is needed — simply include a note inside the parcel with your order number and the reason for return, and post it using a tracked service. Please retain your proof of postage.

Returns address:

Generational Technologies
C/O Ceewhy Vancouver Ltd
Unit 3 Crown Yard
Burwash Road
Heathfield
East Sussex
TN21 8QZ
United Kingdom

Please do not return items without first notifying us — this ensures we can match your return to your order and process it promptly.

Items that cannot be returned

The following items cannot be returned unless they are faulty or were sent in error:

  • Items that have been used or show signs of use
  • Items returned without their original packaging
  • Items damaged after delivery as a result of misuse or incorrect installation
  • Software, digital downloads, or sealed items where the seal has been broken

Refunds

Once we or our logistics partner receive and inspect your returned item, we will notify you by email. Approved refunds are processed within 5 business days of receipt and credited to your original payment method. Please allow a further 3–5 business days for your bank or payment provider to process the credit. No restocking fee will be deducted.

Out-of-warranty or goodwill returns

We handle all requests fairly and on a case-by-case basis. If you have a query about an item outside the above policy, please contact us and we will do our best to help.

Contact

For all returns and refund queries, we aim to respond within two business days.

Generational Technologies Ltd. · 7 Bell Yard, London WC2A 2JR · generational.ac